Al succeeded with his very first project! He was so proud of his project. The customer was delighted and the Costs Performance Index was 1.1. Yet, the program manager only graded the project as Satisfactory. Al is so discouraged. What was wrong with that program manager?
My new friend Bay -- an old friend of Allen, the new Project Manager -- clearly wanted me to be sympathetic toward his friend. And he wanted me to share his negative feelings toward the program manager.
That is a shame, I replied. Bay was studying for PMI's CAPM exam, so I decided to turn the moaning session into a project management lesson. But you can help Al improve his project management skills if he will learn from this.
What do you mean? asked Bay.
What do you think the CPI of 1.1 means? I asked.
Bay thought a moment and replied, Al delivered more than required?
Why? I aked.
A CPI over 1 is good, and the customer is delighted, so Al delivered even more that what was required.
I baited Bay. Those are all good things, but too much of a good thing can be bad.
How can that be? Bay asked.
Delivering too much value might not mean you're efficient. It might mean you're incompetent or even unethical. I wouldn't worry about that, though. It's impossible to create a high CPI by delivering extra value.
That doesn't make sense, Bay protested.
Do you know what gold plating means in project management?
Uh-oh. I see what you mean, he said. I hoped I had him hooked and ready for the lesson.
The Dangers of a High CPIEach organization has its own expectation for accuracy in estimating. 10% is a common tolerance, but a former employer of mine expected the final estimate to be accurate within +/- 5%.
- Since a CPI of 1.1 represents a 10% deviation from the estimate, the PM's estimating skills come into question.
- A CPI at or above the upper control limit of 1.1 means that planned resources have gone unused. Managers scramble to find work for their employees. People could lose their jobs.
- A CPI above the upper control limit means that the company set aside funds for the project that it could have used to support other investments.
- As you will see below, plenty of reasons exist for avoiding an excessive CPI.
Extra "Earned Value" Is HiddenAl's CPI was 1.1. If AC at completion equaled a Budget At Completion (BAC) of $1 M, then EV must have been $1.1 M because CPI = EV/AC. That would mean that the PV at completion was $1 M.
While EV>PV is mathematically possible, it is not practically possible. You will see that a CPI of 1.1 at project completion can only mean that the project underspent by 9.1%.
Suppose the scope says, deliver widgets A1 through A10. When you create the Scope Management Plan, you schedule reviews to ensure that widgets A1 - A10 get delivered. Delivery of each has a pre-assigned value that is measured in the EV.
Suppose the team delivers widget A11, as well. The Scope Management Plan assigned Earned Value to A1 - A10. The customer paid for them. However, the estimate did not include A11, so the customer did not pay for it and it was not included in the cost baseline.
Since the Scope Management Plan did not include A11, the Quality Management Plan will not check to see whether it was delivered and the Cost Management Plan has no value estimate to assign to it. Without assigning value, you cannot measure it or include it in the EV.
EV can precede PV during the project, but it cannot exceed PV at end of project.
For a CPI of 1 at end of project, EV = AC = BAC = PV. If EV = PV = BAC, the only way to achieve CPI = 1.1 is if AC = (0.9090... x BAC). This is because
CPI = EV/AC = PV/(0.9091 PV) = 1.1Thus, a high CPI at end of project can only result from spending less than planned.
The Dangers of Too Much ValueGold plating refers to extra value given to a customer. A company's policy may allow delivering extra value as an investment in future business. For example, the phone company may sell you a $200 cell phone for 99 cents so you will sign a $100/month contract for the service that goes with it. They expect to earn back the cost of the cell phone during the life of the contract and the following contracts.
In general, however, gold plating has a negative meaning.
- Gold plating represents areas in which the project delivers value that the customer did not pay for. Therefore, it represents a loss to the company.
- If the estimate did not include the gold plating, then the PM's estimating skills come into question.
- If the Scope, Cost, and Quality Management Plans do not prevent production and delivery of gold plating, then the PM's project planning and control skills come into question.
- Even if the project stays within budget, gold plating represents missed opportunities to cut costs and increase the company's return on investment.
- If the PM delivers significantly extra value, it not only raises an issue of an inaccurate cost estimate, it also raises an issue of whether the Seller overcharged the customer. This raises an issue of the PM's ethics.
- The team fails to provide A10 but provides A11. The Cost Management Plan will indicate an EV of 100%, even though the project only delivered 90% of the authorized scope.
- The team provides A1 - A11. The customer can say, "your bid included A1 - A10. Since you were able to provide A11, as well, your bid was too high. We are reducing our payment accordingly." The FFP contract provides the Buyer no protection from this if the Buyer feels he has good evidence that he was overcharged.
- By stopping the team from delivering A11, the PM could have cut costs and increased profits. This represents waste and lost profits.
- Delivering A11 might be nice for the Buyer, but it could also be a white elephant. Suppose the Buyer is a crop duster and A1-A11 are barrels of insecticide. If the farmers only need ten barrels of spraying done, the pilot will be stuck with the expense of storing, guarding, and disposing of the extra barrel of poison. That represents extra liabilities to the crop duster, as well as an extra burden on the environment. If the Buyer refuses delivery of the extra barrel, you will be stuck with it. If the barrel gets delivered, the Buyer may sue your company for his losses.
ConclusionPM's view the CPI the same way you look at any other measurement done as part of statistical process control. They work to prevent high CPIs by striving to accurately estimate expenses.
PM's also view gold plating as an issue and prevent it through careful project management planning and control.
Copyright 2013, Richard Wheeler -- Permission granted for non-profit or personal use with a link to this post.